The terms of the service, between the association and a member.
Last updated
A plan can only be ordered when the offers page shows it as available. Until the first plan or the first free server is shown as available, only the Credits section and the clauses on the member account apply: opening it, signing in, exporting its data, deleting it. The clauses on provisioning and on the availability of the service take effect on the day the first plan or free server becomes available; from then on every clause applies, even when no plan or free server is available any more. A plan change depends instead on the room on the server's machine, as the Changing plan section says.
The association rents a member one game server instance, sized as the chosen plan stated on the day of the order or of the last plan change, in the chosen region, for the term chosen at the order.
The association also provides the history of what this server uses, over 90 days, while it exists.
It is a rental of computing resources. The association does not guarantee that any given game, mod or configuration works: what a member installs and runs stays their choice.
On a game for which the site offers one, the association also makes a free server available to a member, with nothing in return, on the terms of the Free server section; the clauses on the subscription, the price, payment, options, credits and refunds do not apply to it.
An account is opened with an email address, a display name and a password. Having an account is not subscribing: it is free and commits to nothing until the member buys something or creates a free server.
The member keeps their password confidential and tells us if they believe somebody else has it.
The subscription is taken for 1, 3, 6, 12 or 24 months, as the member chooses when ordering. Paid in credits, it does not renew on its own: we email the member seven days, three days and one day before the period paid for ends, then on the day it ends. Paid by card and taken for one month, it is concluded for an indefinite period: it is paid every month, in advance, and runs until the member ends it; its price changes only as the Price and payment and Changing plan sections provide. Paid by card and taken for 3, 6, 12 or 24 months, it renews at its end for the same term and at the same price, save what the member changes on it themselves, an option, a plan change or a promo code, as the Price and payment and Changing plan sections provide. The member can end their subscription at any time from their member area, on the My servers page, or by writing to contact@horizonhosting.fr, with no notice, no fee and no reason to give.
Ending it stops the renewal and nothing else: the server stays available until the end of the period already paid for. We confirm the cancellation by email, with the date the subscription ends and what that means.
For a subscription of 3 to 24 months paid by card, we email the member, no earlier than three months and no later than one month before each renewal, giving them in a box the last date to refuse it. If we did not send it within that time, the member may, after the renewal, end the subscription at any time at no cost by writing to contact@horizonhosting.fr: we refund within thirty days what they paid for the current period, less the days already provided (article L215-1 of the French consumer code).
When the period paid for in credits ends, the server stops. Its files are kept for at least seven days, during which a renewal starts it again. After that, the server and its files are deleted; the email sent when the period ends gives the date, at least seven days ahead.
The member renews a subscription paid in credits from their member area, in credits or by card, for the term they choose: at their order's monthly price or that of their last plan change, with the discount shown for that term and that of a running promo code, from the end of the period paid for, or from the day of payment if that end has passed. They can also turn on automatic renewal, for the same term and at the same price: the subscription then moves to card payment, the first charge falls at the end of the period already paid for, or straight away if that end has passed or is close, and it then follows the rules of a subscription paid by card.
Removing an option does not end the subscription, and ending the subscription ends its options, at the same time as the server.
A paid subscription moves from one member to another when its holder asks for it in writing at contact@horizonhosting.fr and the other member accepts in writing; without that request, it changes hands only on a court decision. No transfer takes place within fourteen days of the order or of a renewal in credits. The server leaves with its files, its options and the period already paid, which the association does not refund to the previous holder; before asking for the transfer, the holder removes from the files anything they do not want to pass on. The backups taken before the transfer are deleted, a subscription paid by card stops, and the new holder renews it in credits or by card. The new holder takes over the contract as it stands, and these terms apply to them from the transfer.
Prices are the ones displayed on the day of the order, in euros, per month: that is the total price to pay. The association sells under the French VAT franchise: VAT not applicable, article 293 B of the French tax code. A plan may exist on several machines, grouped into tiers, each at its own price; the tier and the machine chosen are fixed with the order, or with the last plan change.
The discount on each term is shown before the order. The price of a term is the monthly price multiplied by the number of months, less the discount, rounded up to the next cent; it is fixed with the order.
A promo code lowers the payments it covers without changing the price of the subscription: the invoice or the receipt in credits shows the code, what it takes off and the price before the discount. Depending on the code, it takes off a percentage, an amount per month or free months. The percentage applies to the price of the term, less the term discount, plan and options included, those added during the discount too, and the discount is rounded to the nearest cent. The amount per month comes off once for each month the payment covers: a three-month payment drops by three times that amount. Free months take the price of those months, less the term discount, off the first payments: on a one-month subscription each free month makes a payment free; on a longer term the first payment drops by that much and whatever exceeds its length comes off the next one. A payment never goes below zero, and a card payment that would fall between 0.01 and 0.49 euro, under our provider's minimum, becomes free. The pro rata paid when an option is added is never reduced.
A discount limited to a number of months covers whole payments: a payment is discounted in full, whatever its length, as long as the payments this code already discounted cover fewer months than the discount counts. The order summary, or the one shown when the code is entered on a server, gives the number of discounted payments, the price that follows and the date it returns; for a subscription paid by card, an email reminds the member a few days before the first charge at the normal price. A discount with no end covers every payment. If the price of the subscription changes during the discount, through an option added or removed, a plan change or a price change, a percentage and free months follow the new price; an amount per month stays the same.
A server carries one code at a time: another code is accepted only once the first one's discount is over, and never the same code twice in a row. A code valid on the first payment is entered with the order. A code valid at any time is entered with the order, or later on the server's card, on the My servers page of the member area, for a running subscription that is neither in payment default nor ending: the discount then applies from the next payment, the current period is neither reduced nor refunded and, on a subscription paid by card, the code is not accepted in the twenty-four hours before a renewal. Moving to automatic renewal by card keeps the running discount; a server our team transfers to another member loses it.
A code may have validity dates and a cap on its total uses, and it has a number of uses per member. A use counts as soon as the code is accepted; only an order abandoned without being paid gives it back, and neither a refund, a withdrawal, the guarantee nor the end of the server gives it back. A discount already granted runs to its end even if the code expires or is switched off later. A code never applies to a credit top-up or a gift card, and never turns into credits or euros.
Payment is made in advance, for the whole term chosen: by card, through our provider Stripe, at the start of each period, or in credits, taken from the balance at the order. If a card payment fails, our provider Stripe tells the member by email on our behalf, and the server keeps running for seven days before it is suspended; their data is kept for at least a further thirty days, and an email warns them at least seven days before it is destroyed. If the bank asks the member to confirm a card payment, we also tell them by email; they confirm it from their member area, on the My servers page, and the same seven days apply.
When paying by card, the member may save the card with Stripe for later payments; they remove it from the Credits tab of their member area, except the one paying for a running subscription. Each card payment comes with a numbered invoice, each refund with a credit note that cites it, and each purchase paid in credits with a numbered receipt, to download from the Credits tab.
The association may change the price of a running subscription paid by card and taken for one month, to reflect changes in its hosting and operating costs. The change applies to the plan's price: each option keeps the monthly price it was added at. The association tells the member by email at least fourteen days before the date it takes effect; the new price applies only from the next renewal, the period already paid for runs to its end at the original price, and the member may cancel at no cost and without giving a reason before that date. The price of a subscription taken for 3 to 24 months never changes this way.
The member may add a paid option to a server from the Options tab of that server's panel, which they open from their member area. Which options are offered, their price and how many a server can take depend on the plan and the machine, and the tab shows them before purchase. An option's monthly price is the one displayed on the day it is added, and it stays that option's price until it is removed or the server ends, even if the option price list changes later. The option takes effect as soon as it is added, extra CPU included; extra memory is only used once the server next restarts. Each option added is a contract of its own, accessory to its server's subscription, made by the tab's payment button on the terms of sale in force that day.
An option is paid for when it is added, for the days left in the period already paid for: its monthly price multiplied by the number of days left, divided by 30 and rounded up to the next cent, with a minimum of one credit and no term discount or promo code; a day started counts as a whole day. It is paid in credits, taken from the balance, or by card. By card, a payment starts at 0.50 euro: whatever exceeds the option's amount stays on the member's credit balance. After that, its monthly price is added to the server's at every renewal. Paid by card, the subscription is charged the new total from the next renewal, for the same term and with that term's discount. Paid in credits, the renewal price counts the option, with the discount of the term chosen. A running percentage promo code also applies to the option, on each payment it discounts.
The member removes an option from the same tab. The removal takes effect at the end of the period already paid for: the option stays in place until then, nothing is refunded, and its price no longer counts in the next renewal. Outside the fourteen days for giving it up, extra disk can only be removed once the server's files fit in the size that will be left, and removing a memory option restarts the server on the date it takes effect if it is running. A removal asked for during the notice period of a price change is accepted and applies to the revised price. On a subscription paid by card, no option can be added or removed in the twenty-four hours before a renewal; it is possible again once the renewal has gone through. Options end with the subscription.
The member may give up each option within fourteen days of adding it, with the Withdraw from contract here button on the server's card, on the My servers page of the member area, with the Remove button of the Options tab, or by any other clear statement, for instance by writing to contact@horizonhosting.fr or by sending the withdrawal form. The option is then removed straight away, or as soon as possible when it cannot be at that moment, with the same effects from the date and time of the statement, and what the member paid for it when adding it is given back: to their card for what a card paid, unless they choose, with the Withdraw from contract here button, to take it all in credits, and in credits to their balance for the rest. Extra disk the member gives up is removed at once, even if the server's files exceed the size that will be left: no file is deleted, but the server no longer runs normally while they exceed it. If a renewal has already counted it, the association also refunds what was paid for it in that renewal, within fourteen days, to the card for a subscription paid by card and in credits for a subscription paid in credits (article L221-24 of the French consumer code). Cancelling the subscription stays free.
If a card payment made for an option is refunded or disputed with the bank and the member's credit balance then falls below zero, the option is removed straight away; it comes back if that money comes back later and the server can still take it.
A dedicated IP address stays the association's: it is released when the option is removed or when the subscription ends, and the server restarts when it moves onto the address and when it leaves it. On that address, the server answers on its game's default port and receives every port of the address, over TCP and UDP, except 2022, 8080 and 9100, which the machine keeps for itself. When it leaves the address, it goes back to its machine's address with a new main port and 10 ports in all.
The 30-day backups option keeps a server's nightly backups for thirty days instead of seven; a server carries one at most. Once it is removed, the next night deletes the older ones, and after the next successful nightly backup only those of the last seven nights remain. When it ends with the subscription, the server is no longer backed up and keeps its own until it is deleted.
The member may change the plan of a paid server from its card, on the My servers page of the member area, to another plan of the same game sold on that server's machine, when the machine has room. The server keeps its files and its address; a plan sold on another machine needs a new order. A paid server never becomes free again. Each change follows the version of these terms accepted when making it.
Moving to a dearer plan takes effect straight away. The member then pays, for the days left in the period already paid for, the difference between the new monthly price and the old one, kept options included, each day with the discount of the term that paid for it: that difference multiplied by the number of days left, divided by 30 and rounded up to the next cent, with a minimum of one credit and no promo code; a day started counts as a whole day. It is paid in credits or by card; a card payment is a top-up, which starts at 0.50 euro, and whatever exceeds the amount stays on the member's credit balance. Later renewals are at the new price, for the same term and with that term's discount. Added memory is only used once the server next restarts.
Moving to a cheaper plan takes effect at the end of the period already paid for: the current plan stays in place until then, nothing is refunded, and the next renewal is at the new price. A measure the new plan gives more of, storage for example, is given straight away. On the date of the change, memory that goes down restarts the server if it is running; if the files then exceed the new plan's storage, only the storage waits until they fit, and no file is deleted. Such a change costs nothing, so it opens no withdrawal period. Until its date, a new choice replaces it and choosing the current plan cancels it, at no cost; a measure given in advance then goes back to the size of the plan kept, on that same date and under the same rule. On a subscription paid in credits, once a renewal has paid the next period at the new price, only a still cheaper plan can replace it before its date. After its date, going back to the previous plan is a move to a dearer plan.
A change is refused while the server's files do not fit in the new plan's storage, while an option exceeds what the new plan can take, while the machine has no room, or when our team has set the server's size by hand. On a subscription paid by card, no change can be made in the twenty-four hours before a renewal.
The member may give up a move to a dearer plan or to one at the same price within fourteen days of it, with the Give up this change here button on the server's card, or Withdraw from contract here for a change another one followed, which asks for their name and the address for the acknowledgement, then Confirm withdrawal, or by sending the model withdrawal form or any other unambiguous statement to contact@horizonhosting.fr. By changing plan, they expressly ask for the change to take effect without waiting for that period to end. On giving it up, what they paid for the change is given back at once, less the whole days that passed between the change and the statement, rounded up to the cent (article L221-25 of the French consumer code): to their card for what a card paid, unless they choose when giving it up to take it all in credits, and in credits to their balance for the rest. The previous plan comes back, unless a later change they have not given up stands on it: the server then keeps that later change's plan, and giving that one up afterwards brings back the plan from before both. If a renewal has already counted the new plan, what it paid extra for that plan is also refunded within fourteen days, by card for a subscription paid by card and in credits for a subscription paid in credits.
The statement counts from the date and time the member sends it. The button takes it for the whole period, whatever the state of the subscription or the server: what the member paid is given back at once, and the previous plan comes back as soon as the server allows, with the same effects, counted from its sending, with nothing more to pay. If the server's files do not fit in the previous plan's storage, the storage keeps its size until they do, and no file is deleted. We acknowledge each statement by email, with its content, its date and its time.
Credits are bought in advance, by top-up, through our payment provider Stripe. 100 credits are worth 1 euro, and the balance is always shown with its amount in euros. Credits pay for a server, at the price of the term chosen at the order, and for its options.
A card payment made on the site to make up a balance too short at the order, to renew a subscription paid in credits, for an option or for a gift card is a top-up: its credits reach the balance, then the purchase takes them at once. A top-up starts at 50 credits, that is 0.50 euro, and whatever exceeds the price of the purchase stays on the balance. If the purchase can no longer go through when the payment arrives, the credits stay on the balance.
Credits do not expire. They cannot be converted into euros: they are refunded only in the two cases below, and when the member withdraws from a purchase a card paid for, as the Withdrawal and refund section provides.
The member may go back on a top-up within fourteen days of it, with the Withdraw from contract here button in the Credits tab or by writing to contact@horizonhosting.fr: the credits from that top-up that have not been spent are refunded to the means of payment used. Credits are spent in this order: first those of the card payment made for the purchase, then credits received from a gift card or from another member, then those of top-ups, oldest first; a transfer to another member and buying a gift card follow the same order. Credits given back on a purchase return first to the top-ups it took, the one made for it first, then to the credits received. A top-up is refunded to the card only for its credits left under that order: credits received from a gift card or from another member never become euros.
Before deleting their account, the member may ask for their balance to be refunded, in the same way, to the means of payment of their top-ups. Once the account is deleted, nothing is refunded. In both cases, only what the member paid in top-ups is refunded: credits received from another member or from a gift card are never refunded in euros.
If the payment for a top-up is refunded, in full or in part, or disputed with the bank, the matching credits are taken back from the balance, which may then fall below zero. A negative balance pays for nothing, cannot be sent and buys no gift card, until credits bring it back to zero or above. If that top-up was used to order or renew a subscription and the balance falls below zero, what is left of that server's last period paid for is taken off it; it comes back if the top-up's money comes back later and the balance is no longer negative. If that top-up paid for a plan change, the plan stays in place; the negative balance blocks every purchase until it is back to zero.
The member may buy a gift card of 25, 50, 75 or 100 euros from the Credits tab of their member area, paid by card only. Its code shows on the page on the way back from the payment and is also sent by email to the account's address; the page stops showing it fifteen minutes after it first appeared. The code is valid for one year from the payment and works once: entered in the Credits tab of an account, the buyer's included, it adds the card's credits to that account's balance, and they then pay for a server and its options like any other credits.
The buyer may go back on a gift card that has not been used within fourteen days of buying it, with the Withdraw from contract here button in the Credits tab or by writing to contact@horizonhosting.fr: its code stops working from the withdrawal, then the card is cancelled and its price refunded to the means of payment used. An expired code, or the code of a cancelled card, is no longer valid. A card that expires unused is not lost: its amount comes back as credits to the buyer's balance, if their account still exists. If the payment for a card is refunded, or disputed with the bank, the card is cancelled if it has not been used yet; if it has, its credits stay with whoever entered the code and its price is taken back from the buyer's credit balance, which may then fall below zero.
The member may send credits to another member from the Credits tab, to the email address of that member's account: 100 credits at least, that is 1.00 euro. Sending opens once the member has paid at least 3.00 euros in top-ups, gift cards bought included, less refunds and disputed payments. Credits from a top-up or a gift card paid for less than fourteen days ago can only be sent once those fourteen days have passed. A transfer is final: the credits leave the sender's balance at once and do not come back. A transfer is a gift: it is never a payment to another member for goods or a service.
The member has a fourteen day right of withdrawal from the order. They exercise it with the Withdraw from contract here button on the server's card, on the My servers page of the member area, shown for the whole period: they give or confirm their name, the contract and the address for the acknowledgement, then press Confirm withdrawal. They may also write to contact@horizonhosting.fr, for instance by sending the withdrawal form below or any other clear statement. We acknowledge each withdrawal by email, with its content, its date and its time; it stops the subscription renewing. By ordering, the member expressly asks for the service to start as soon as the payment is confirmed, without waiting for that period to end; on withdrawal, the association ends the service and refunds within fourteen days what was paid for the period, less the days of service provided up to the withdrawal (articles L221-24 and L221-25 of the French consumer code). The site computes that amount and refunds it itself as soon as the member withdraws: only whole twenty-four hour days since the start of the period count as provided, and the amount given back is rounded up to the cent.
Renewing a subscription paid in credits opens a new fourteen day right of withdrawal, from the renewal, exercised the same way, with the same button. By renewing, the member expressly asks for the new period to start without waiting for those fourteen days to pass; on withdrawal, the association gives back the share of what was paid for that period that matches the days not provided, counted the same way, that is all of it if the period has not started, in credits or, for what a card paid, to that card (article L221-25 of the French consumer code). The period ends where the days given back begin: unless the member renews again, the server then stops as at the end of any paid period, and the acknowledgement gives the date and time (article L221-27 of the French consumer code). If the withdrawal brings the end of the period already paid for forward, what an option or a plan change paid for the days it takes away is given back too, the same way: its share for those days, counted in whole days among those it paid for, each with the term discount it had, rounded up to the cent.
On top of that right, the association refunds what was paid for the first period, whatever its length, to any member who asks for it within seven days of their order, with no reason to give. This commercial guarantee is in addition to the right of withdrawal and does not replace it. A withdrawal from the order sent within those seven days counts as that request: the first period is then refunded in full, with what was paid since for a plan change.
A refund follows the way the order was paid: to the card for an order paid by card, in credits to the balance for an order paid in credits. When a card paid part of a purchase in credits, by topping the balance up at the order, at a renewal, when adding an option or at a plan change, a withdrawal gives back to that card what it paid, unless the member chooses, when withdrawing, to take it all in credits to their balance.
An option, a plan change, a top-up and a gift card each have fourteen days of their own, set out with them under Price and payment, Changing plan and Credits. A withdrawal or the guarantee ends the server's options together with the subscription; for an option added or a plan changed less than fourteen days before, what the member paid when adding it or changing is also given back, the same way. It likewise ends a renewal already paid for a following period: what it cost is given back, in full if it has not started.
(complete and return this form only if you wish to withdraw from the contract)
To SCP-HORIZON, 19 rue Saint-Hilaire, 94210 Saint-Maur-des-Fossés, France, contact@horizonhosting.fr:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
A free server is created from the member area, by accepting these terms, and only when the site shows it as available for the chosen game. Its size (CPU, memory and storage) is the one the site showed on the day it was created, and it does not change afterwards, unless it moves to a paid plan. It has only the ports the game needs, and the association chooses its machine and its region.
The member moves their free server to a paid plan from its card, through a new order, on the terms of any order: the server keeps its files and its address, and the free server ends when the order is paid. That order has its own withdrawal period and its own guarantee, counted from it. A withdrawal or the guarantee ends it like any order: the server does not become free again. A member who wants to keep their world downloads it before withdrawing; they can then create a new free server.
A free server has no price, no payment, no invoice and no receipt, so there is nothing to refund. It carries no option, no backup and no promo code, it does not renew and it cannot be transferred to another member. A member has one free server at a time, across all games, and a person does not open several accounts to get more. An account whose free server was stopped for a use forbidden under the member's obligations can never create a free server again, unless our team starts that server again.
The member keeps their server by confirming it, at any time, with the Keep my server button on its card, on the My servers page of the member area: the server is then kept for thirty days from that confirmation, or from the moment it first goes online if that comes later. Without a confirmation, the thirty days count from the moment it first goes online. We email the member seven days, three days and one day before those thirty days end; no link in an email confirms in their place.
Without a confirmation when the thirty days end, the server stops, and an email tells the member and gives the date it will be deleted, at least seven days later. A confirmation during that time starts it again within minutes. After that, the server and its files are deleted.
The member can delete their free server at any time from its card: the server and its files are deleted within minutes, and its room goes back to other members. Deleting the account deletes it the same way.
The association can stop offering a free server on a game: free servers already created carry on as long as they are confirmed. It can also end the running free servers, telling each member concerned by email at least thirty days before; they are then deleted on that date. If these terms change, a member with a free server is told by email, and the new version applies to their server thirty days after that email, without changing its size, the thirty days between two confirmations or the stop and deletion delays; a member who does not accept it can delete the server before then.
Every server, paid or free, gets a random name under horizonhosting.fr or horizonhosting.eu when it is created, for example phare-bleu-42.horizonhosting.fr, which leads to the server's address. The member can change it at any time, up to ten times in any twenty-four hours, from the server's card on the My servers page of the member area or from the server's panel, choosing horizonhosting.fr or horizonhosting.eu each time. Depending on the game, the name is given alone or followed by a port, as the card shows; the server's IP address stays available next to it.
The horizonhosting.fr and horizonhosting.eu domains remain the association's: the member may use their server's name while the server exists, with no ownership and no right to pass it on, and answers for the name they choose as for the content of their server. The name follows the server if our team transfers it to another member. horizonhosting.fr and horizonhosting.eu are two separate spaces: the same name can belong to two different servers, one under .fr and the other under .eu. A name goes to whoever asks for it first, and a server has one name at a time.
A name has 3 to 32 characters: lowercase letters without accents, digits and hyphens. It starts with a letter, does not end with a hyphen and never has two hyphens in a row. When the name is typed, the site automatically refuses, with no human review, a reserved name (technical and service names, names of the association and its team, of the games on offer, their publishers and other hosts, brands often impersonated, public services) and a name containing an insulting, hateful or sexual word from a list kept by the association. A member who thinks a refusal is a mistake can write to contact@horizonhosting.fr, and a person on our team looks at it again. Once accepted, a name is only removed after review by a person on our team.
When the member changes the name, the name just left stays reserved for them for thirty days, and only they can take it back during that time. If they change the name again, the name reserved until then becomes free at once, and the name they just left is reserved for them in its place. The name of a deleted server stays reserved for its former holder for thirty days. After that, a name is free for anyone.
Our team removes a name that imitates the association, a game, a publisher, a brand, a public service or a person, that is used for phishing, to spread malware or for fraud, that is insulting, hateful, sexual or against French law, or that infringes someone else's rights, whether after a report or on its own initiative. The member then gets an email giving the reason, the rule applied, whether the removal follows a report, without naming who made it, and how to contest the decision, by replying to that email or writing to contact@horizonhosting.fr, without prejudice to going to court. The server gets a new random name at once, and the removed name is not given out again, under .fr or .eu, unless our team reverses its decision. Removing a name does not touch the server or its files.
The name is public: it is published in the DNS, readable by anyone, and third-party services may keep it after it is removed. We advise against putting a person's name in it. It ends with the server. Should the association stop holding one of the two domains, it would tell each member concerned by email at least thirty days before: the member could then take a name under the other domain, and their server would stay reachable at its IP address.
The member answers for what runs on their server and for what is stored on it. Any use contrary to French law, aimed at a third party or threatening the stability of the machines, suspends the service.
On every server, paid or free, the following are forbidden: mining cryptocurrency, a proxy or a VPN relaying traffic unrelated to the game, an attack, a network scan or mass messaging aimed at a third party, and storing files unrelated to the game. These uses suspend the service too.
A free server stopped for one of these uses, or for a use contrary to French law, cannot be started again by a confirmation. The member gets an email giving the reason and the deletion date, and can reply to it, or write to contact@horizonhosting.fr, to talk it over. Unless our team starts it again, the server and its files are deleted at least seven days after the stop, and never less than seven days after that email.
Anyone can report to us a server name or content stored on a server that they believe is illegal, from the site's Report content page or by writing to abuse@horizonhosting.fr. The report gives the server's name or address and the exact place of the content (file, world or channel), explains what makes it illegal, carries its author's name and email address, except for child sexual abuse material, and states in good faith that this information is accurate and complete. We acknowledge it by email. A person on our team examines every report: within twenty-four hours for phishing, malware, child sexual abuse material, terrorist content or a threat to a person's life or safety, and within seven days otherwise. We then tell its author our decision, its reasons and how to contest it. A threat to a person's life or safety is passed on to the authorities at once.
A person on our team takes every decision to remove a name or content and every stop of a server for its content, with no automated tool; only the refusal of a name when it is typed is automatic, as the Server name section says. A member whose server is stopped or whose name or content is removed gets an email giving the facts, the rule of these terms or the law concerned, and whether it follows a report, without naming who made it; they can reply to it for us to review the decision, and keep the right to go to the competent court.
The member keeps their own copy of anything they cannot afford to lose. The backups the association takes are a convenience and not a guarantee.
These terms carry a date. If they change, members with a running subscription are told by email, and the new version applies from their next renewal, by card or in credits. A member paying by card who does not accept it can cancel before that date.
The association answers for the availability of the resources it provides, sold or free, within the limits of an obligation of means, and never for indirect loss.
These terms are governed by French law. In a dispute the parties look for an amicable solution first, then go to the competent French courts.
Horizon Hosting is an independent host, with no link to any game publisher. Game names, logos and images belong to their publishers and only show which game a server runs. Not an official Minecraft service. Not approved by or associated with Mojang or Microsoft.