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Yes, from the My servers page in your member area. You pay 1, 3, 6, 12 or 24 months in advance, by card or in credits; by card, the subscription renews for the same term. After you cancel, your server runs until the last paid day.
Yes, for a paid plan. Within seven days of the order, click Withdraw from contract here on the server's card, on the My servers page of your member area, or write to us at contact@horizonhosting.fr: we refund what you paid for the first period, whatever its length, to your card or in credits, as you paid. This comes on top of your statutory fourteen-day right of withdrawal, which goes through the same button or by email.
We back up your paid server every night, off its machine; a free server has no backups. Each backup stays 7 days. In the Backups tab you restore in one click, download a copy or take up to two manual backups. After a restore the server stays stopped until you start it.
Yes, for free. Upload your world and configuration over SFTP, and keep the old server until the new one runs.
Our machines run in Paris; the status page shows where Frankfurt stands. You pick the region on the game's page, from those open for the plan. To change region, write to us.
By email or through the contact form. An administrator answers during the day (French time), usually within one working day.
You pay 1 to 24 months in advance, at the price shown on the day of your order, discount applied, no setup fee: by card at the start of each period, or in credits when you order. A card subscription renews at that price, or at the last amount we told you about by email. A promo code lowers the payments its summary lists; once a limited code ends, that price returns. If a card payment fails, we email you and the server keeps running through a grace period before suspension. We do not delete your files without warning you.
Yes, when the home page offers one: one per account, with no backups and no options. Pick a game where the free server shows as available, then create the server in your member area once signed in. You keep it by confirming it every 30 days from the My servers page; without a confirmation it stops, then it is deleted at least 7 days later.
Horizon Hosting is an independent host, with no link to any game publisher. Game names, logos and images belong to their publishers and only show which game a server runs. Not an official Minecraft service. Not approved by or associated with Mojang or Microsoft.